Account Deletion

You can delete your WIN account anytime from inside the app. On this page you'll find the steps, what is removed when you delete, what is kept and for how long, and what to do if you can't access the app.

Delete your account in the app

Open the WIN app and sign in to your account.
On the Profile tab, tap Settings.
Tap "Delete Account" and confirm the warning that appears.
Choose your reason for deleting the account.
On the final screen, type "delete" in the box and confirm. Deletion starts immediately and can't be undone.

If you have an active WIN Premium subscription: deleting your account does not cancel it. To avoid unwanted charges, cancel the subscription in your store: App Store · Google Play

What happens when you delete?

Once you confirm, deletion starts immediately. There is no waiting period, and it can't be undone.

Right away: your profile is closed to other users; your profile information, photos, verification selfies and sign-in record are deleted. Your picks and chats are removed from the app.
Request from an older version: if you started a deletion with a 14-day waiting period on an older version of the app, you can sign in again during that period to cancel it or to finish the deletion right away.

Not all data is deleted at once. Your personal data is deleted except what must be kept for legal obligations or safety purposes. For these purposes, some records are kept for the period and in the way described in the Privacy Policy; for example:

A copy of your account: taken at the moment of deletion, kept for 90 days, then deleted automatically.
Chat archive: chats are removed from the app; an archive copy with restricted access is kept for the purpose and period described in the Privacy Policy.
Banned number record: if the account was banned for breaking the Community Guidelines, the ban record (including the phone number) is kept as described in the Privacy Policy, so that a new account cannot be opened.
Violation records: records of Community Guidelines violations are kept as described in the Privacy Policy.

Can't access the app?

If you lost your phone, uninstalled the app or can't sign in, you can ask for your account to be deleted by email. Send an email with the subject “Account deletion request” to support@whoisnextapp.com and include the phone number registered to your account so we can find it. For your security, we may need to confirm that the account belongs to you.

Send a deletion request

For other requests about your personal data (access, correction, deletion and so on), you can use the KVKK Application Form.